Privacy Statement
Scope
This statement applies to the Tax 4 Trucks Web sites and services that display or link to this statement.
Information Collection
When you purchase a Tax 4 Trucks product or service, we ask you for information
such as name, address, and telephone number that helps us confirm that your
payment information is correct. This information is used to create or maintain
your Tax 4 Trucks account information.
When you register, we require that you create user credentials consisting of a
user id and password and designate a security question and associated answer.
When you choose to participate in one of the user forums (such as Tax 4 Trucks
Online Live Community), we will ask you to choose a nickname. We use that
information to grant you access to the services you have selected or to label
the answers that you may provide. We may also send or display surveys about our
products and services which you may choose to answer.
When you visit our Web site we may collect information about the pages you view,
the links you select or actions you take using the standard information that
your browser sends to each Web site you visit such as IP address, browser type,
and the previously visited Web page.
Information Use
We do not sell or rent your personal or fuel tax return information to anyone.
We do not share your personal or fuel tax return information with anyone outside of Tax 4 Trucks for their promotional or marketing use.
Tax 4 Trucks uses your personal information to manage your account, to contact
you and to operate, improve, and deliver our products and services, including
Web sites. We use your personal information to provide you with information and
services you request, to tell you about Tax 4 Trucks products and services, and
to give you a customized, interactive experience as you use our products. We use
your personal information to charge you for the products and services you
purchase. We use the contact information you provide to communicate with you. We
use your fuel tax return information to prepare your fuel tax return and provide
related assistance and services.
We use responses to surveys and polls to improve our products and services. We
summarize information about your usage and combine it with that of others to
learn about the use of Tax 4 Trucks products to help us develop new products and
services. This information is collected in such a way that it can not be used to
identify an individual.
We retain copies of your completed fuel tax return information in accordance
with Tax 4 Trucks’ Records and Information Management Policy. This information
may also be used to perform analysis relating to your claims under our
guarantees.
We may access and/or disclose your information if it is necessary to comply with
the law or legal process, to protect or defend Tax 4 Trucks Inc., or act in
urgent circumstances to protect the personal safety of users of Tax 4 Trucks
services or members of the public. For example, we may be required to cooperate
with regulators or law enforcement action such as a court order, subpoena or
search warrant.
Information Access
You may change your account contact information any time. We will ask you to
sign in so that others are prevented from viewing or changing your information.
You may change the information in your fuel tax return at any time. You must
sign in to make those changes.
Information Security
Tax 4 Trucks Inc. works to protect your personal information and fuel tax return information from loss, misuse or unauthorized alteration by using industry-recognized security safeguards, coupled with carefully developed security procedures and practices. We maintain physical, electronic and procedural safeguards that comply with applicable law and federal standards. We might use both internal and external resources to review our security procedures. Whenever we prompt you to transmit sensitive information, such as credit card information, we support the encryption of your information as it is transmitted to us. Our employees are trained and required to safeguard your information. Tax 4 Trucks Inc. follows stringent security guidelines to protect the security and privacy of your fuel tax return information.
Communication with us about Privacy
If you have privacy-related questions that are not addressed here, please contact us at webmaster@tax4trucks.com.
Technologies on our Web site
We may use a variety of technologies on our Web site. Among these could be
cookies, which are pieces of information that our Web sites provide to your
browser. Cookies also allow us to customize your visit to our Web site by
recognizing you, for example, when you return to the site. Cookies allow us to
track overall site usage and determine areas users prefer. You can choose to
decline cookies while at our Web site, however, this may limit your ability to
access certain areas of the Web site. Most browsers accept and maintain cookies
by default. Check the "Help" menu of your browser to learn how to change your
cookie preference.
We may access and set cookies using Web beacons, also known as single-pixel GIFs
which are invisible graphical images. These Web beacons tell us useful
information regarding our site such as which pages web visitors view.
In order to track activity on this or other Tax 4 Trucks’ Web sites, we may
collect information such as your IP address, browser type and version, and pages
you view. We also keep track of how you get to our sites and any links you click
on to leave our sites. We do not track URLs that you type into your browser, nor
do we track you across the Internet once you leave our sites. We use your Web
site activity to assist you by reducing the need to re-enter your data and to
help us resolve technical support issues. We may also use this information to
offer you a personalized Web experience, and to tailor our offerings to you.
Remember, you control whether you receive Tax 4 Trucks marketing materials.
To assist us in collecting site usage data, we may use service providers to
place web beacons on specific pages of our site and pass back usage information
about that page via the use of cookies to these service providers. Personally
identifiable information is not sent to Tax 4 Trucks or our service providers
through the use of these cookies or web beacons and all web navigation data is
used only in the aggregate to improve our product and site performance.
When we send you e-mails, we may include a single-pixel GIF (web beacon) to
determine the number of people who open our e-mails. When you click on a link in
an e-mail, we record this individual response to allow us to customize our
offerings to you.
More about our relationships with third parties
Occasionally, Tax 4 Trucks products may be promoted on the Web sites of another
organization. In some instances when you access Tax 4 Trucks products through
the Web site of that other organization, we may provide your personal
information back to that specific organization. This Web site may provide links
to third-party sites, such as those of our business partners and online
advertisers. Because Tax 4 Trucks Inc. does not control the information policies
or practices of these third parties, you should review their privacy policies to
learn more about how they collect and use personal information.
We may use sources outside of Tax 4 Trucks Inc. to supplement the personal
information you give us. For example, we may validate your address or U.S. DOT
number using other sources. We use this data to help us maintain accuracy and
provide you with better products and services.
More about Tax 4 Trucks products and services
Preparation of Fuel Tax Returns. You may use Tax 4 Trucks products and services
to assist you with the preparation of your fuel tax return. "Fuel Tax return
information" is information that you provide to prepare a tax return using our
online fuel tax preparation software. Tax 4 Trucks Inc. discloses or uses your
fuel tax return information only in accordance with applicable laws: to prepare,
assist in preparing, or obtain or provide services in connection with preparing
your fuel tax return; or to provide you with the products and services you
specifically request or consent to.
To provide customer technical support, we may ask you to provide your fuel tax
return to us.
Customer Service and Technical Support
During the Customer Service and Technical Support Process, we request certain personal information including your name, address, phone numbers and e-mail address. We use this personal information to contact you to answer your question or resolve your issue. We may send you a follow-up survey. We do not use this information to tell you about additional products and services.
Internet Chat
We may offer Internet Chat services, for example, to speak with a Tax 4 Trucks support specialist or fuel tax advisor. Internet Chat transmissions may not be encrypted, therefore you should not supply more personal or tax information than is required to address your specific issue. A transcript of the session is generated and retained, and may be used to resolve current and potential future questions or issues.
Discussion Boards and Blogs
Discussion Boards, Blogs, and other community oriented functionality enable forum members to communicate with other members. To participate in these, we require that you register with a valid e-mail address. We may use your e-mail address in the event we need to contact you regarding your postings or to inquire about your community online experience. We recommend that care be taken in posting personal information on these message boards or blogs, as any information you post can be viewed or accessed by other users.
Feedback Center
When using our Web site, you can ask us questions and share comments or suggestions with us. Comments and suggestions are not confidential. You may supply a name and email address so we can respond to you directly.